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Shipping and delivery

The shipment of the goods takes place within the maximum time indicated in the conditions of the offer and, for timed offers (flash-deal), it could start from the end of the same. The shipment of the goods takes place within the times indicated in the order confirmation. Delivery times can also be indicated before concluding the purchase procedure in the cart summary or on the product page. This information is indicative and does not represent a certain date, as it is not always possible to predict any delays due to the courier in charge of delivery to the customer. In any case, The Vinum ™, unless otherwise specified on the product sheet, undertakes to deliver the goods within 10 working days from the date of the order and on average the orders take place in 24/48 working hours throughout Italy except for the islands where average delivery times are 48/72 working hours. In the unlikely event that the goods become unavailable for any reason after receiving the order, a refund of any payment received will be issued, at no cost to the User. The User can be informed by email of the moment in which the product is shipped by The Vinum ™.
The User will be notified, if available, the name of the courier and the tracking code of the shipment (Waybill or "Tracking"), through which it will be possible to follow the status.
It is not possible to guarantee a precise date or time of delivery as this depends on the courier, the destination address and the person in charge of delivery. The Vinum ™ cannot therefore be held responsible for any direct or indirect consequence deriving from these times. The delivery of the order is intended, unless otherwise specified during the purchase process, on the street level.
The Vinum ™ uses patented packaging approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, not damaged, or in any case altered, even in the closing materials (adhesive tape or strapping) or that there are no liquid leaks. Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written reservation of control (and specifying the reason for the reservation, eg. "Punched packaging", "Crushed packaging", etc.) on the document of courier delivery. Once this document has been signed, the User will no longer be able to make any objection about the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to:
In case of non-delivery of the goods within the indicated times, the User will be required to notify The Vinum ™, who will check the status of the shipment and any anomaly directly with the courier. Following a shipment anomaly (for example a package lost or destroyed during transport), The Vinum ™ will send the product again, compatibly with the availability of the same in stock, without further costs or burdens for the user, or , to refund the order in full.

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